Mantec Consultants Pvt. Ltd. is engaged in online market research through Outbound and Inbound US calling since long. Outbound US calling includes online surveys and interviews to understand the problems and financial needs of the US customers and help them to provide correct and cost effective solutions. On the basis of past market research data, our experts guide customers to choose better payment plans through credit/debit cards that provide best value for money. We also gather useful data through personal interaction which is used to study consumer behavior for better customer service and satisfaction.
Through Inbound calls and e-mails received from US, customers interact with our experts to share their needs and preferences related to home shopping products. Our experts guide them on the basis of past market research data and help them to choose better and cost effective products. We also gather useful data by asking questions from the customers for future market strategy and planning. Through survey, we get useful information about customer’s feedback which is subsequently used to design and built better products and services.
We use various tools, websites and softwares for market research that help in our online surveys, interviews and questionnaires like Dial Mantra, Czentrix, Cyberroam and CRM (customer relationship management) etc.