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Feedback 1

------- Original Message --------
From: wpatrocky@worldnet.att.net
Subject: RE: INITIAL CONNECTION [ #3344627 ]
Date: 02/23/01 19:29:27

» Please forward to a manager or supervisor!! I want to compliment your support team for their response to my reported problem. The response was: RAPID (less than 24 hours) Complete and easy to understand Effective ( my wife's machine is now up and running with Bluelight) I was employed by IBM for over 30 years and during that time I managed a team of remote program support reps. (worked on programming problems via the telephone) We worked hard to be as efficient and effective as was your support for this problem.

Thank You
W. Patrocky

Feedback 2

Ticket No: 4510507 on eGain
Technical Support Representative: Vishal Arora
Customer’s Name: Belinda Young
Customer’s email ID: belinda_young2000@yahoo.com

------- Original Message --------
Congratulations, we did it: Problem(s) solved. Internet connection and Bluelight work wonderfully.

» THANK YOU!!! I want to thank you for all your very clear, concise instructions and comments. Many things I did not know and some were reminders. I appreciate the time and thought you put into trying to solve my computer problem. I was employed in the past for many years working with computer hardware, but not in recent years, and have had many contacts with various tech support services. I am certainly not a professional at this point, but not quite an amatur either. I have to say that this is undoubtly the best tech support I have ever received. THANK YOU AGAIN!

Sincerely,
Belinda Young

Feedback 3

------- Original Message --------
From: testerr@mindnet.org
To: netscape@ip209-249-233-97.egain.com
Subject: Re: : No voice on Pogo.com [#3179078]
Date: 02/17/01 17:18:36 transitional//en

» Thanks for the return letter I finally found the problam and have it going correct

THANKS AGAIN
Robert Tester

Feedback 4

------- Original Message --------
From: billvdm_nov@yahoo.com
To: netscape@ip209-249-233-97.egain.com
Subject: Re: Invalid Page Fault in apcomps.dll when launching Netscape 6 [#3293027]
Date: 03/01/01 15:13:06

» Shiveta! Thanks for your help. I've removed netscape.hst and history.dat, and so far, it seems to be working.

Take care,
Bill V.

Feedback 5

------- Original Message --------
From: elizabethmarten@yahoo.com om
Subject: No Subject
Date: 03/04/01 21:17:34

» Thanks for fixing the problem. And for the efficiency in which it was fixed.

Sincerely,
Elizabeth Marten

Feedback 6

------- Original Message --------
From: cbpaine@yahoo.com
Subject: Thank you
Date: 03/09/01 01:51:11

» Ya'll are great. I am enjoying your service again.

Feedback 7

------- Original Message --------
From: pietsch@mail.massed.net
To: netscape@ip209-249-233-97.egain.com
Subject: German dictionary for spell checking
Date: 02/16/01 20:16:40
First Name: Wilfried
Last Name: Pietsch
Email Address: pietsch@mail.massed.net

» Thanks a lot !!! The Netscape Unofficial FAQ page did the trick for me.

Wilfried Pietsch

Feedback 8

------- Original Message --------
From: wesley@ambient-design.com
To: netscape@ip209-249-233-97.egain.com
Subject: How to hide email addresses?
Date: 02/21/01 16:21:02
First Name: Wesley
Last Name: Faries
Email Address: wesley@ambient-design.com

» Wow, I did the first part and it worked perfectly. Thanks very much!!

Feedback 9

------- Original Message --------
From: williamchin@mybluelight.com
Subject: Re : No Subject
Date: 03/13/01 22:20:43

» This is a great service. Keep it up and don't think for one minute that providing free service means no revenue. You have built considerable goodwill with me. Send this to your management if you wish.

Good luck.
William

Feedback 10

Technical Support Representative got this appreciation from the US Support Team of Bluelight.
As per the SLA our support team has to strictly use the knowledgebase provided. In the following case the knowledgebase did not contain a suitable reply for the query and this technical support representative created a customised answer and sent to the QA for approval.
Ticket No. 4511789 on eGain
Email ID. _rabbiostrich@pensacola.com

» I just wanted to say thank you. You did exactly right on this one by changing the first line to pcsupport from techsupport. You can remove my thank you and send on to the customer.




Dear Bluelight PC Customer,
For security reasons, PCSupport@Bluelight.com is not allowed to view any attachments. Please post to us your support request in the body of an email so that we may assist you and include the following information.
Thank you for contacting Bluelight PC Technical Support.
--Original Message--

Handled By Lokesh Arora

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